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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Marsha Nickolay

Marsha Nickolay

May 30, 2024

5  out of  5
rating by Marsha Nickolay
"Best customer service ever. They are always so friendly and helpful. Always ready to assist. Love them."
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Melanie Arritt

May 10, 2024

5  out of  5
rating by Melanie Arritt
"They were incredibly helpful as I switched insurance. They took the time to make sure I had what I needed and to get me the best discounts. Thank you!!!!!"
Profile photo of Loretta Orsi (Annie)

Loretta Orsi (Annie)

May 7, 2024

5  out of  5
rating by Loretta Orsi (Annie)
"Susie was very thorough and patient. She provided all of my options for vehicle and renters insurance. I recommend her and State Farm for all of your insurance needs!"
We responded:
"Thank you for the opportunity to be of service. Susie is fantastic and will continue to take good care of you. "
Profile photo of David S.

David S.

April 25, 2024

5  out of  5
rating by David S.
"Great people who can answer your insurance questions . Everyone l have dealt with, were more than happy to help in any way they possibly could ."
We responded:
"Thank you. We are glad to have you as a client. "
Profile photo of Kayla D

Kayla D

April 12, 2024

5  out of  5
rating by Kayla D
"State Farm through Melissa's office has been my insurance provider since I took out my own policy many years ago. They're helpful online, via phone, via email, & incredibly professional & efficient in the office (which is lovely, by the way). Thank you for helping to protect my family!"
We responded:
"Thank you Kayla D. We appreciate your business!"
Profile photo of Robin Sweeney

Robin Sweeney

April 5, 2024

5  out of  5
rating by Robin Sweeney
"Great attention ro detail. Listened to my needs and pit together very professional offering. So glad I selected Michelle !"
We responded:
"Thank you Robin. You were a joy to help! Melissa "
Profile photo of Rachel McCallister

Rachel McCallister

March 28, 2024

5  out of  5
rating by Rachel McCallister
"Kara is the best!"
We responded:
"Thanks Rachel. We think so too and are blessed to have Kara on our team!"
Profile photo of Landdis Hollifield

Landdis Hollifield

February 29, 2024

5  out of  5
rating by Landdis Hollifield
"A wonderful agency who helped our family find the right policy for our new home. Super friendly staff who were easy to work with and got us what we needed when we needed it."
We responded:
"Thank you for taking the time to leave a review. We appreciate the opportunity to be of service to you!"
Profile photo of Thomas Hayes

Thomas Hayes

February 15, 2024

5  out of  5
rating by Thomas Hayes
"Missy Hylton and her staff in Covington went above and beyond to help us through our accident. Highly recommend them if you need a new agent give them a call."
We responded:
"Thank you Thomas for being a loyal customer and giving us the opportunity to be of service. We do have a great team!"
Profile photo of Aaron Surgeon

Aaron Surgeon

February 14, 2024

5  out of  5
rating by Aaron Surgeon
"Very helpful and made it very easy to make the switch from my previous company"
We responded:
"Thank you. We appreciate the opportunity to help your family and for the continued referrals. "
Profile photo of Faye Brookman

Faye Brookman

February 13, 2024

5  out of  5
rating by Faye Brookman
"State Farm is the greatest insurance company that I could ever ask for I have been with them over 25 years they always get me what I need as soon as possible thank for everything you guys do for us"
We responded:
"Thank you Faye. We hope to be of service to you for another 25!"
Profile photo of Cam Grizzel

Cam Grizzel

February 11, 2024

5  out of  5
rating by Cam Grizzel
"So nice to talk to and so helpful."
We responded:
"Thank you Cam. We appreciate you as well. "
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Stephanie Harrison

February 9, 2024

5  out of  5
rating by Stephanie Harrison
"ALWAYS great service!"
We responded:
"Thank you Stephanie. We strive to be 5-Star. "
Profile photo of Colby Bevins

Colby Bevins

February 9, 2024

5  out of  5
rating by Colby Bevins
"I had a very complex insurance situation. Ann was very polite and kept me informed during the entire process. Everyone at this office I encountered was polite. Very satisfied. 10/10 would recommend for all your auto and life insurance needs."
We responded:
"Thank you Colby. Ann does a great job. "
Profile photo of Katie Brigham

Katie Brigham

January 3, 2024

5  out of  5
rating by Katie Brigham
"Kara is awesome and I appreciate her help so much!"
We responded:
"Thanks Katie and yes Kara is a valuable team member. "
Profile photo of yetta williams

yetta williams

December 29, 2023

5  out of  5
rating by yetta williams
"My sister referred me after a bum quote from a company I’d been with for years. I thought ok I’ll take my chances. I’m so very glad I did. It was a joy working with my new agent. I’m more than excited to begin this new journey with State Farm. I’m going to use them for so many more projects and years to come. 😃"
We responded:
"We are happy to be able to be of service for your insurance needs. "
Profile photo of Tonya Mills

Tonya Mills

December 19, 2023

5  out of  5
rating by Tonya Mills
"Melissa Hylton and her insurance team are amazing and went above and beyond to see that our claim was taken care of after we totaled our new vehicle hitting a deer. A special thank you to Aaron, Missy, and Makenna for all the updates."
We responded:
"Thank you Tonya. We appreciate your business. "
Profile photo of Catherine Smith

Catherine Smith

December 7, 2023

5  out of  5
rating by Catherine Smith
"Fast, Friendly seamless policy change. I am happy to have made the switch, Kara was professional and helpful."
We responded:
"Thank you Catherine b we are glad you made the switch too! And Kara is an asset to our team!"
Profile photo of Judith Droke

Judith Droke

December 7, 2023

5  out of  5
rating by Judith Droke
"Melissa and Ann have been great! I give them exceptional rating! So kind and knowledgeable! Glad to be apart of the State Farm insurance !"
We responded:
"Thank you Judith for trusting us with your insurance and banking needs. "
Profile photo of Seth

Seth

December 1, 2023

5  out of  5
rating by Seth
"Wonderful agency. Goes through the policy with you to help you get the policy you need and very knowledgeable. Very satisfied with their customer service."
We responded:
"Thank you Seth. Glad to have you on our book. "
Profile photo of Vee Lewis

Vee Lewis

November 29, 2023

5  out of  5
rating by Vee Lewis
"It was great especially thank you too Susie"
We responded:
"Thank you Vee! Susie is the best and always gives more then a 100%"
Profile photo of Renny

Renny

November 23, 2023

5  out of  5
rating by Renny
"Love State Farm Insurance the staff very nice and professional they will explain your policy."
We responded:
"Denny, thank you for the review and for allowing us to be of assistance. "
Profile photo of Marty Wells

Marty Wells

November 20, 2023

5  out of  5
rating by Marty Wells
"Melissa hylton - State Farm are great friendly and attentive people in the office. They are always very helpful."
We responded:
"Thank you Marty. We are glad to be of assistance to you and your family. "
Profile photo of Greenbrier County E A S

Greenbrier County E A S

November 7, 2023

5  out of  5
rating by Greenbrier County E A S
"Great customer service and always available when needed. Keep up the great work"
We responded:
"Thank you. It’s a pleasure working with your team too. "
Profile photo of Cody Fisher

Cody Fisher

April 20, 2022

5  out of  5
rating by Cody Fisher
"This State Farm office is always personable and treats you like family! Excellent customer service, and great auto and home insurance policies. Shoutout to Kara McCallister for always helping me and letting me know everything is taken care of. Amazing group of ladies!"
We responded:
"Thank you Cody for your business! And thank you too all the staff for continuing to always put customers first!"